Orders shipped via Fedex can be tracked online while orders shipped via US Postal Service cannot be tracked.
Delivery: All orders are shipped ground and should be received within 5-7 business days unless specified otherwise, including “Free Shipping” items. When multiple shipping addresses are requested, each address requires a separate order (delivery charges are calculated per address).
Expedited Delivery: Expedited delivery options are available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. Expedited online orders must be received by 2pm ET.
Additional Information: Shipments to Alaska, Hawaii and Puerto Rico ship via Fedex Ground, 2nd Day Air or US Postal Service. All shipments to the US Virgin Islands ship US Postal Service ($15 surcharge applies). Shipments to a PO Box or APO/FPO ship via US Postal Service.
In order to better serve you, please provide us with your telephone number in case we need to clarify your order.
Casablanca Foods reserves the right to charge more than the chart below when multiple oversized items ship to one location. The shipping charge on your order confirmation may be different in these unique circumstances. A customer service representative will contact you if shipping charges varies from the confirmation for your approval prior to shipping your order.
Standard Shipping Charges *2nd Day and Next day charges are in addition to the standard ground fees.
|Merchandise Total||Ground||2nd Day*||Next Day*|
|Up to $19.99||$9.75||$12.75||$15.95|
|$20.00 - $39.99||$11.50||$14.75||$18.95|
|$40.00 - $59.99||$13.50||$17.75||$22.95|
|$60.00 - $99.99||$15.50||$22.75||$28.95|
|$100.00 - $199.99||$18.50||$27.25||$34.95|
|$200.00 and over||15%||$39.95||$49.95|
Expedited online orders placed for in-stock items prior to 2pm ET will ship the same day. Please see expedited delivery information.
|Shipping Method||Estimated Delivery Time|
|Fedex Ground, USPS||5-7 business days*|
|2nd Day||2 business days|
|Next Business Day||1 business day|
*Fedex Ground/USPS shipping can take anywhere from 5-7 business days, depending on shipping address. Casablanca Foods Corporate Headquarters are located in New York, NY, and we ship from our Distribution Center there.
Business Days are Monday-Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping availability for expedited orders, please call us at 1-212-317-1111.
Casablanca Foods offers a 100% satisfaction guarantee. We have a 30 day money back guarantee return policy for all product accompanied by a receipt. Please follow the instructions on your packing slip or email our customer service department at: firstname.lastname@example.org